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Privacy Policy

Last updated: 27 April 2026

Bowen Bliss Healing Collective ("we", "us", "our") is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

This policy explains what information we collect, how we use it, and the choices you have.

What information we collect

We collect personal information that is reasonably necessary to provide Bowen therapy and McLoughlin Scar Tissue Release (MSTR) services and to operate our practice. This may include:

  • Your name, contact details (phone, email, address)
  • Date of birth and emergency contact
  • Health and medical information you choose to share — including current concerns, medical history, medications, surgical history, pregnancy status, and information about scar tissue (for MSTR sessions)
  • Notes and records taken during sessions
  • Payment information for the purposes of processing your session fee
  • Information you provide when contacting us through this website

How we collect it

We collect information directly from you — through your booking, intake forms, in-person consultations, phone calls, emails, and the contact form on this website. We do not collect information about you from third parties without your knowledge.

How we use your information

Your information is used to:

  • Provide Bowen therapy, MSTR, and related services to you
  • Communicate with you about your bookings, sessions, and follow-up
  • Maintain accurate health records as required by Australian healthcare standards
  • Process payments
  • Respond to your enquiries
  • Meet our legal, regulatory, and professional obligations

Disclosure to third parties

We do not sell, trade, or rent your personal information.

We may share information only with:

  • Your other health practitioners — only with your express consent (for example, if you ask us to liaise with your GP, physiotherapist, or specialist)
  • Trusted service providers (booking platforms, payment processors, accounting software) bound by their own privacy obligations
  • Government agencies, regulators, or courts where we are required by law to do so

How we store and protect your information

Health records are stored securely — physical records in locked storage, digital records on password-protected systems and reputable Australian or compliant cloud platforms. Records are kept for the period required by Victorian health record legislation (typically a minimum of 7 years from the date of last service, or until you turn 25 if a minor at the time of service).

We use reasonable technical and organisational measures to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Cookies and website analytics

This website may use cookies and basic analytics (such as Google Analytics) to understand how visitors use the site. This data is anonymised and aggregated — it does not identify you personally. You can disable cookies in your browser settings.

Your rights

Under Australian privacy law you have the right to:

  • Access the personal and health information we hold about you
  • Ask us to correct information that is inaccurate or out of date
  • Request a copy of your records (we may charge a reasonable fee to cover administrative costs, in line with Victorian health record legislation)
  • Withdraw consent for non-essential communications at any time
  • Make a complaint if you believe your information has been mishandled

To exercise any of these rights, please contact us using the details below.

Children

Bowen therapy can be provided to minors (newborns and children) with the consent of a parent or legal guardian. The same privacy protections apply. Records for minors are retained until the child turns 25, in line with Victorian requirements.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent change.

Contact

For privacy-related enquiries or to access your records:

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or with the Health Complaints Commissioner of Victoria at hcc.vic.gov.au.